FAQ

SIZING

UNISEX CUBAN SHIRT 

SIZE

LENGTH CHEST/BOTTOM SHOULDERS

 SMALL

26.5" 21" 17.5"

MEDIUM

28" 22" 18.5"

LARGE

29" 23" 19.5"
X-LARGE 30" 24" 20.5"

 

CROPPED UNISEX CUBAN SHIRT

 SIZE LENGTH CHEST/BOTTOM SHOULDERS
SMALL 19" 21" 17.5"
MEDIUM 19" 22" 18.5"
LARGE 19" 23.5" 19.5"
X-LARGE 20" 25" 20.5"

 

*All measurements are of items laying flat. 

 

SHIPPING

ALL ITEMS SHIP IN BIODEGRADABLE PACKAGING.

We are currently experiencing high demand and orders will ship out as soon as possible. Ready made orders will ship within 1-2 weeks. Custom-made orders can take up to 3-4 weeks to create and ship.

You will receive an email with tracking information when your order has shipped. If there is an apartment number or unit number associated with your address, please make sure to include it. 

FREE CANADA/USA SHIPPING ON ALL ORDERS OVER $100!

International orders are subject to applicable shipping fees––as well as taxes and duties––dependant on weight and location.

RETURNS + EXCHANGES

Since all our items are handmade and one-of-a-kind only unworn and unused items accompanied by the original purchase receipt can be exchanged for store credit within 5 days of delivery. You are responsible for all shipping costs, and upon us receiving the item in above mentioned condition you will receive an email with your store credit info. Email hi@houseofwildwood.com with your name and order number to begin the process.

Due to high demand and finite availability, Limited Edition and EVERYDAY COUTURE™ items are final sale.

ITEM AVAILABILITY

HOUSE OF WILDWOOD™ ensures that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and your order will be refunded for the missing item.

ORDER CANCELLATION

HOUSE OF WILDWOOD™ reserves the right to cancel any orders suspected of fraudulent activity. Any orders cancelled as a result of this will be notified by email, and will be refunded in full.

SALES TAX AND DUTY

Canada

Purchases made in British Columbia are subject to a 5% GST and 7% PST tax rate.

Purchases made in Ontario are subject to a 13% HST tax rate.

Purchases made in Newfoundland are subject to a 13% HST tax rate.

Purchases made in Nova Scotia are subject to a 15% HST tax rate.

Purchases made in New Brunswick are subject to a 13% HST tax rate.

All remaining Canadian provinces are subject to a 5% GST tax rate on all purchases.

International

International orders are subject to duty and/or taxes levied by the importing country. By purchasing on www.houseofwildwood.com you understand that you are responsible for all such charges. Should you refuse to pay duty/tax, your order will be returned to us and you will be credited the amount you paid, less full shipping costs.  

ORDER PROCESSING

All orders placed Monday-Friday, will begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as our small shipping team takes weekends off.

Due to the high demand on special projects, please allow 2-4 weeks for HOUSE OF WILDWOOD™ to process and ship these orders.

When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws. HOUSE OF WILDWOOD™ is not responsible for the payment of any duties and taxes not included in the original purchase price.

TRACKING YOUR ORDER

When your order has been processed and shipped, you will receive a shipping confirmation email with tracking details. Please contact our customer support team for any further assistance.

LOST AND DAMAGED ITEMS

HOUSE OF WILDWOOD™ is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider (Canada Post, FedEx or DHL). HOUSE OF WILDWOOD™  does not assume any responsibility for lost or damaged packages.